For UK customers: Your order will include local VAT and any duties and fees prepaid in our checkout. The price you see in checkout - after you've chosen your shipping method - remains the total price you’ll pay.
We accept online orders and deliver to 75 countries worldwide. Our packages are shipped with either UPS, FedEx or GLS depending on your choice and the delivery country and are insured with a tracking number.
You will receive an order confirmation immediately after your purchase. As soon as we have made your order ready, you will receive a new email with tracking information. Remember to check your spam folder. If you have not received an email then please get in contact with our customer support team.
Shipping prices:
Our shipping prices are based on the package's total volume weight, and are set from our cost price including all fees. You can see your final shipping price in checkout after you have filled out your delivery information.
Countries within EU will receive free shipping on orders above €150, while countries outside the EU will receive free shipping on orders above €250 (only our cheapest shipping method will be for free).
After the purchase:
All orders placed before 13:00 (CET) on weekdays, will be shipped the same day. (However, this does not apply to Danish public holidays).
Your chosen courier will notice you via email and SMS when your package is going to be delivered at your destination address.
If you aren't home on the delivery time, the courier will try another delivery attempt. If you are not home second time, the package will be delivered for pick-up in the nearest Drop Point.
Your order will be shipped from Copenhagen, Denmark.
Our couriers
This is the list of our couriers and services you are able to choose between:
| Courier | Service | Destination | Delivery time | |
|---|---|---|---|---|
| GLS | Pakkeshop | Denmark drop points | 1-3 business days | |
| GLS | Privat | Denmark home or business | 1-3 business days | |
| UPS | Standard | Europe home or business | See list below | |
| UPS | Worldwide saver | Worldwide home or business | 1-3 business days | |
| UPS | Express | Worldwide home or business | 1-2 business days | |
| FedEx | International Economy | Worldwide home or business | See list below | |
| FedEx | International Priority | Worldwide home or business | 1-2 business days | |
Countries list
Below you can see the countries we accept orders from. The delivery time is only an estimate and not a guarantee. All the countries are with home or business delivery as the default delivery type.
| Country | Delivery time (Economy) |
|---|---|
| Andorra | 3-4 business days |
| Australia | 5-9 business days* |
| Austria | 2-3 business days |
| Belarus | *Suspended |
| Belgium | 2-3 business days |
| Bosnia & Herzegovina | 4-6 business days |
| Brunei | 5-9 business days |
| Bulgaria | 6-7 business days |
| Canada | 5-9 business days* |
| China | 4-8 business days* |
| Colombia | 4-8 business days |
| Croatia | 4-5 business days |
| Cyprus | 5-9 business days |
| Czech Republic | 2-3 business days |
| Denmark | 1-3 business days |
| Estonia | 3-4 business days |
| Finland | 3-6 business days* |
| France | 2-4 business days |
| Germany | 1-2 business days |
| Gibraltar | 4-5 business days |
| Greece | 5-7 business days |
| Hong Kong | 3-6 business days |
| Hungary | 2-3 business days |
| Iceland | 4-6 business days |
| India | 4-6 business days |
| Indonesia | 5-8 business days |
| Ireland | 4-5 business days |
| Israel | 4-6 business days |
| Italy | 2-6 business days* |
| Japan | 3-6 business days |
| Kuwait | 2-5 business days |
| Latvia | 3-4 business days |
| Liechtenstein | 2-4 business days |
| Lithuania | 3-4 business days |
| Luxembourg | 2-3 business days |
| Macao | 3-6 business days |
| Malaysia | 3-6 business days |
| Malta | 4-6 business days |
| Mexico | 4-6 business days |
| Moldova | 4-6 business days |
| Monaco | 3-4 business days |
| Montenegro | 4-6 business days |
| Morocco | 4-6 business days |
| Netherlands | 1-2 business days |
| New Zealand | 5-9 business days |
| North Macedonia | 4-6 business days |
| Norway | 1-6 business days* |
| Oman | 2-5 business days |
| Pakistan | 4-6 business days |
| Philippines | 4-7 business days |
| Poland | 2-3 business days |
| Portugal | 4-5 business days |
| Qatar | 4-8 business days |
| Romania | 3-5 business days* |
| Russia | *Suspended |
| Saudi Arabia | 2-5 business days |
| Singapore | 4-6 business days |
| South Africa | 5-8 business days |
| South Korea | 3-6 business days |
| Slovakia | 2-4 business days |
| Slovenia | 2-4 business days |
| Spain | 3-5 business days |
| Sweden | 1-6 business days* |
| Switzerland | 2-4 business days |
| Taiwan | 3-6 business days |
| Thailand | 3-6 business days |
| Turkey | 4-8 business days* |
| Ukraine | *Suspended |
| United Arab Emirates | 2-5 business days |
| United Kingdom | 3-5 business days* |
| United States | 2-4 business days* |
| Vatican City | 3-5 business days |
*Some larger countries can have different delivery times within the same country (as USA, China, etc.), depending on which area of the country the delivery destination is.
*Please note that Russia, Belarus & Ukraine are temporary suspended due to the current situation in Ukraine.
Can't find your country or do you experience any issues with your delivery? Please feel free to contact us at team-dsm-firmenich@cykom.com if you have any questions.
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